Shipping & Delivery

Shipping policy

All orders are processed and shipped within 4 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive another notification when your order has shipped.

Handling time (days) : 0-4

Transit time (days) :1-3

Total delivery time : 1-7 business days

Domestic Shipping Rates and Estimates

For all orders totaling $100 or more, we’re delighted to offer complimentary shipping. It’s our way of saying thank you for choosing us!

In the event of a return, please note that the return shipping fee is the responsibility of the customer. For more detailed information on our return policy, kindly refer to our dedicated returns page.

We appreciate your understanding and encourage you to review our return policy for comprehensive details.

International Shipping

For now, we only ship to the US and UK.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at info@pistand.com with your name and order number, and we will look into it for you.

Fedex Tracking Page : https://www.fedex.com/en-us/tracking.html

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@pistand.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Customs Fees and Import Taxes

Pistand is not responsible for any customs or import fees you may incur during or after shipping (tariffs, taxes, VAT, etc.).

If you have any further questions, please don’t hesitate to contact us at info@pistand.com